Management Training Courses
Sample Slides are provided with some courses below. (Click to navigate through the slides).
Course Listing
Conflict Resolution (1 Day) - Pressures of a downsized and highly competitive workplace creates conflict. This course describes a series of increasingly active preventions that can uncover and resolve concerns before they become actual conflicts. The course then demonstrates a series of increasingly active interventions to resolve conflicts.
Planning (4 Days) – Mark Twain said, “Data are like garbage. Ya’ gotta know what you’re gonna do with it before you collect it.” Before beginning any study, an analyst must have a detailed plan. The nature of the problem must be examined, assumptions must be clarified, and detailed alternatives must be examined. This analysis uses tools such as tree diagrams, paired comparison and weighted rating to prioritize options. Alternatives are compared using payoff tables and decision trees. Cause-and-effect diagram and 6S analysis allow detailed analysis of concerns. The actual plan is detailed using milestone charts, Gantt charts and precedence diagrams. Sample Slides
Strategic Program Management (4 Days) - Master the basics of program management, from Strategic Planning to implementation plans. Congress and OMB have created “a new sense of urgency” to focus on performance measures and completing the changes to performance systems. We discuss the linkages between organizational vision and mission with specific program goals and objectives. Allows the creation, alignment and deployment, linking strategic plans and processes with mission statements, performance plans and metrics for results.
Sample Slides
Project Management (4 Days) – Aligned with the Project Management Institute's Project Management Body of Knowledge (PMBOK), the course covers all related best practices. Begin by defining the problem and creating a team charter. Learn to organize your project, track costs and time expenditures, manage quality and risk. Assure evaluation of human resources requirements and overcome potential obstacles. No matter what the project, you will prefect the crucial skills for success.
Problem Solving and Decision Making (3 Days) – This course is designed to increase the speed and quality of both your problem solving and decision making skills. Review ways to avoid decision making traps. Gain the support you need to make your decisions work. Build people's confidence in your ability to lead or participate in the decision-making process. Involve the right people at the right time to avoid unexpected negative consequences of problem solving.
Sample Slides
Managing for Results (4 Days) - Managing for Results deals with the critical issues affecting management implementation of the Government Performance and Results Act (GPRA) and related legislative initiatives. This requires examination of leadership core competencies in strategic thinking and vision. This leads to linkage between customer desired results, program outputs and program processes. This requires an understanding of the organizational structures and processes supporting the focus on GPRA. Participants understand the use of process, output and performance measures in setting goals and objectives, organizing work structures and determining budget priorities.
Delegating for Productivity and Growth (2 Days) - Despite all the good reasons to delegate, sometimes leaders are still reluctant to deal out tasks to people in their work group. This course deals with the issues concerned with delegation, and provides specific ways to encourage appropriate delegation. The course involves case studies and hands-on examples.
Knowing your Customer Inside Out (4 Days) - In today’s competitive business environment, a government agency must provide quality customer service to operate successfully in the eyes of the public. This workshop helps participants examine their customer service skills while building new approaches to dealing with customers by emphasizing practical strategies for managing time in view of the public demand for increased service.
Dealing with a Difficult Customer (3 Days) - Customers define quality. Customers can be so highly demanding that suppliers feel uncomfortable and begin to react with hostility. Yet the most difficult customers provide the greatest insights on the efficiency and effectiveness of the process.
Effective Customer Service Skills (2 Days) – To allow you to feel more confident in every customer interaction, this course is designed to allow you to work more effectively with external customers, internal partners, and other people in your life. The training demonstrates methods to motivate customers to be pleasant and collaborative. The objective is to make customers feel good about themselves, the service you provide, and your organization, and provide the kind of service that keeps customers remembering good work or effort. This will allow you to respond quickly to customer requests with effective solutions, allowing you to help dissatisfied customers without ruining their day - or yours.